CASE STUDY

Huawei:
Making it easy for employees to
share authentic content

From 1% of employees sharing content on social media to a thriving community of employee advocates, generating 75 million impressions at a cost-per-click of just £0.17.

Huawei Case Study Logo

Client

Huawei

Headquarters

Dusseldorf, Germany

Industry

IT Services & IT Consulting

Company Size

188,000 employees

Summary 👇

As a world-renowned leader in both mobile and technology solutions, Huawei is committed to building a fully connected world.

This extends to employees, specifically the way in which they coordinate and support people in their day-to-day responsibilities.

One area ripe for improvement was assisting employees in becoming more active on social media, especially when it comes to sharing company news.

By leveraging DSMN8 to launch an employee advocacy program, Huawei went from only 1% of employees sharing content, to a thriving community of internal brand ambassadors generating 75 million impressions.

The People 👋

Huawei Technologies is an independent, privately-held Chinese technology company founded in 1987 by Ren Zhengfei. Their West European headquarters in Dusseldorf, Germany, manages businesses across 17 European countries.

The company has a global footprint that specializes in providing telecommunications equipment, consultancy, managed services and consumer electronics. Huawei is passionate about building a fully connected, intelligent digital world.

The Challenge 🤔

Before adopting DSMN8, engaging employees to support social media activity proving to be a challenge for Huawei.

Without an easy solution in place, employees were reluctant to engage.

This was not only due to uncertainty of what content to share, but also because of the perceived effort required to maintain a consistent and high-quality social presence.

This was evident in the data, as less than 1% of employees were sharing content before DSMN8’s launch.

The challenge was set.

How could Huawei motivate employees to become active on social media, and scale the impact of their messaging online?

Hui Xu, Marketing & Communications Manager - Huawei

The DSMN8 Platform makes it easy for our employees to share relevant and authentic content with their own professional networks.

Hui XuMarketing & Communications Manager

The Solution 💪

Following an in-depth review of many employee advocacy tools, Huawei identified the DSMN8 platform as the best available solution.

They selected the vendor for not only helping to solve their problem, but also due to how easy employees found using the technology.

Huawei’s biggest requirement was to find a solution that reduced the amount of time and effort required to maintain employees social profiles.

The critical components contributing to Huawei’s employee advocacy program success:

1. Automation and Segmentation
2. Gamification and Rewards
3. Authentic and Unique Content

Automation & Segmentation

DSMN8’s automation and segmentation features were identified specifically as solving the key problem for Huawei.

This enabled Huawei to create groups and teams, segmenting users based on department, region, language and more. This made it easy for admins and curators to get the right content to the right people.

Employees can opt-in to automatic post sharing, based on their content preferences and desired frequency. Smart scheduling chooses the best time to share.

This was particularly popular with senior leadership who were keen to reduce screen time, without compromising on the quality of the content they share.

Key Fact: Automation was adopted by more than 30% of users.

DSMN8's Automation Function
DSMN8 employee advocacy mobile app

Gamification and Rewards

How does Huawei motivate employees to share content? DSMN8’s gamification features.

The Huawei team tapped into the power of DSMN8’s built-in gamification engine, introducing competitive leaderboards and a points-based system that tracked employee engagement.

While the competitive nature of leaderboards is often enough to motivate participation, Huawei also opted to offer claimable rewards.

As a B2C technology organization, Huawei included their own smartphones as prizes, alongside gift cards and even fitness tech.

Key Fact: Launching gamification boosted user adoption by over 3X.

Authentic and Unique Content

One of the key features of the DSMN8 platform is the option to include multiple images, titles and post captions.

This prevents employees sharing identical posts on social media, and gives them the freedom to choose their preferred text and images from those provided.

Key Fact: Adding just 5 variations of images, captions and preview titles creates 125 unique social media posts.

DSMN8 worked in partnership with Huawei’s social media team to create and execute an effective launch strategy.

The platform was systematically launched across multiple departments, markets and job functions. This approach ensured rapid success and adoption across the organization.

The platform has since been extended across Europe. The multi-country employee advocacy program is supported by a team of 10 admin users, who are responsible for guiding wider company adoption, documenting best practices, and increasing performance.

DSMN8 Dynamic Display Multiple Social Media Captions Feature

Key Features Used:

Groups & Teams

Get the right content to the right employees.

Dynamic Display

Multiple captions and images for every post.

Analytics Suite

Monitor performance & demonstrate ROI.

The Impact 💪

Huawei has successfully transitioned to a company where employees are eager to share company content.

In doing so, these employees have actively grown their own personal brands, made easier than ever before through the DSMN8 platform.

The company identified ‘super users’ within each market. These are employees who regularly share content and are seen as ‘highly influential’ through the engagement they receive.

The engagement that employee content has received surpassed Huawei’s senior leadership teams expectations.

The efficiency of tapping into the power of employees is more effective than other marketing efforts, including PPC, social media advertising, display ads and PR.

Huawei has fully embraced the opportunity to scale employee advocacy across their business, and now forms an integral part of their go-to-market strategy.

20% of Huawei employees in Europe now using DSMN8 (82% of those invited), in addition to select partners and suppliers.

In addition to 75 million content impressions generated through the platform, the average employee generates the following results each month:

135

Monthly clicks per employee

26.15

Avg. items of content shared per user

0.75

Comparative cost per click
Lesley White, Deputy Vice President Human Resources - Huawei

DSMN8 has been a phenomenal tool in helping to increase both professional and personal exposure. It has also helped changed the company perception where employees are now proud, pro-active and a collaborative force in sharing brand related content.

Lesley WhiteDeputy Vice President Human Resources

Discover DSMN8

Watch the 90 second platform tour 👇

We help brands empower employees to curate, create and share on-brand content.

Your employees gain access to a desktop and mobile application where they can effortlessly share your content across social media, messaging, email and SMS.

Boost your organic reach while keeping employees up to date with company news and industry trends.

Ready to see how you could turn your employees into motivated social influencers like Huawei?

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