Frequently asked
technical questions

DSMN8 is a cloud-based SaaS platform that enables employees to share company-related content, such as blogs and articles, on their social media networks, such as LinkedIn, Twitter, Facebook, and others. DSMN8 is available as a desktop application and a mobile application (opt-in) for all employees.

DSMN8 stores limited data for end-users pertaining to information associated with the application. For more details, please see our full Privacy Policy.

We use information held about you in the following ways:

• Submitted Information: to verify who you are.

• Device information: to verify what device you are using and to fix errors.

• Content Information: to allow you to share content via the App, the Service, and your Social Media Accounts.

• Log information: to enable effective billing when necessary.

• Location information: to verify location when using our Events feature.

• Other Information: We track the activity on social media but only in relation to what has been shared from DSMN8.

• Unique application numbers: to help us offer technical support and fix errors.

Yes, industry-standard SAML SSO is supported by DSMN8, including but not limited to OKTA and Azure systems.

Our Privacy Policy outlines the basis for personal data that may be collected, provided and processed by us. Please see the DSMN8 Privacy Policy and Master Services Agreement for more details.

Enterprise Accounts have access to a dedicated Customer Success Manager and DSMN8 support via email and phone. Any and all service losses will be reported to the relevant users in a timely fashion.

The nature of the company, DSMN8 Limited, is based in Europe and will continue to be compliant with all GDPR regulation for all future cooperation with clients.

Any and all data subjects will retain the right to have their personal data erased at any time. Personal data processing is adhered to in accordance with our data security policy, including the restriction of processing upon request.

Once a retention period has passed, all documents containing personal information will be erased from our systems or destroyed if in hard copy. Data subjects will retain the right to have his or her personal data erased.

Front end: Angular2, React. Backend languages, stacks and databases are not disclosed for security reasons.

Separate environments are used for Development, Beta testing before changes are made to the production environment in accordance with our standard development procedure.

External APIs can be integrated at the request of the client, dependent on the purpose and time consumption required for the integration.

Data is stored outside of the primary application code environment with separate access controls. There are no physical servers being maintained by DSMN8 as the operating environment is Amazon ECS and Amazon Kubernetes.

No PII sensitive information is stored within the platform at any point. Users Names, Job Titles and Business Emails addresses are the only personal information DSMN8 will store, these are protected in standard technologies including but not limited to AWS & Cloudflare.

Load balancing is handled by AWS, application scaling handled automatically based on performance metrics on load.

Network Availability: AWS compute SLA guarantees monthly uptime of 99.99%. Databases have full backup run hourly and async replication running at all times with application automatic failover to backup database clusters. Backup databases operate in separate availability zones. Full backups are then stored in a separate AWS region. In the event, both primary and secondary databases fail, complete disaster recovery systems would be initiated using the last complete backup.

Cloudflare for CDN, DNS, DDoS protection and security. Visit our Security page to learn more.